How do I place order or estimte?
To Place order or estimate, You need to register as a client. After Registering login to member area and place order or estimate.

Submitting files

Do I need to submit professional artwork?
As with every part of the digitizing process, the better the artwork, the better the final product. All we really need is a relatively clear image with the colour separations.

Can you cope with a rough artwork or a garment to copy?
No, we do not accept rough artwork, a garment is acceptable.

How do I upload my artwork?
This will be done in your order form.

How do I know if my artwork is ok?
Once you have submitted your artwork, your artwork will be thoroughly checked and processed by our audit staff. You will going to receive an email if the artowork is not OK.

What are the most important Information that I need to send along with the Artwork?
All the important information is collected while you place an order with our order form, you needn't worry about that.

What is your turnaround time?
When will i get my file ready?
If the artwork is perfect and has passed the audit, our normal turnaround time is 24-36 hours. However if you would like to have your artwork digitized in 12 hours, we charge an additional US$5.00 per design.

File Formats and types

Which type of artwork format is acceptable?
We accept the following file formats:
.eps or .ai (preferred), .jpg, .tif, .gif, .bmp, .pcx, .png, .dxf, .emf, .wmf, .pdf, .cdr, .psd

Do You except vector format artwork?
Yes, we accept vector format artwork such as .cdr, .ai, .eps, .wmf, ect. If you send us in CorelDraw (.cdr) or Adobe Illustrator (.ai), please be sure to convert the artwork from text to curves first. Otherwise we may not be able to read the same font that you have sent.

What Embroidery formats do you offer?
We can offer you all major formats a few of which are. .emb,.dst,.exp,.cnd,.dsb,.dsz,.10O,.u??, .ksm,.t01,.t03,.t04,.t05,t09,.xxx,.sew,.jef,.hos, .pes,.pec,.pcs,.pcd,.pcq,.csd, ect.
check out the list

How do you ensure quality?
Our digitized files are designed by professional digitizers and are made to meet your exact requirements. Our Free trial ensures that we are sure you will get your designs better than your expectations.

How do i know my digitized file is ready?
Once your design is digitized, You will receive an email notificaiton to login and pay for the design. After successfull payment, design will be available for download. Automatically.

The file i downloaded is a zip, what should i do?
Please download WinZip and install it. Once it has been installed it will automatically pop up and do it's job whenever you double-click on a zipped file.

Can i use the digitized file on any fabric?
We specifically digitize a design with the fabric in mind. The fabric will dictate type of underlay, push-and-pull compensation and density that the digitizer must address in creating the design. If the design is going on a multitude of fabrics, edits for the other fabric types are done. Not all fabrics require edits.

Can i buy a design that someone else ordered before? 
No, we cannot sell you any design ordered by someone else.

Do you keep backups of clients files?
Yes, backups are available with in your account panel for 60 days.

Pricing and payments

How you charge for digitizing?
We charge by the stitch count.

How much do you charge for editing?
We charge per our price list.

How do I contact you? If I need help.
you can contact us through our contact form or email us.

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