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Payments

Easy Payments

Migdigitizing provides services through two affiliated legal entities: Embdigital FZ LLC, registered in the United Arab Emirates, and Custom Brand Gear LLC, registered in the United States. Depending on the customer’s location, selected payment method, and type of order, payment may be processed by either entity. The applicable legal entity and billing descriptor may appear on the customer’s payment receipt or card statement.
Migdigitizing does not directly store customers’ complete credit or debit card details.

Have some questions?

When should i pay for the design?
At first, you need to register with our website and place an order. Once your order will be placed we will email you that your order is in process and we will get back to you with in 3-24 hours. When your order will be ready you will get an email to login and check/pay your design . At that point you can pay for the design.
If i need edits after paying to the design?
You can place an edit request through website and it will be taken care of as soon as possible. We recommend you to place all edits through website instead of email so that we can take care of it as soon as possible.
Is my amount refundable after paying?
Once a digitized design has been delivered, emailed, or downloaded, the payment is generally non-refundable. However, customers may submit an edit request if they experience a reasonable quality or sew-out issue. Our team will review the request and make appropriate adjustments in accordance with the original order requirements.
Are edits free?
Minor edits will not cost you anything , but if you provide another artwork which is different from your current artwork it will cost you an additional $5.
My payment went through but design still says pending payment.
Please contact our WhatsApp support as soon as possible or email us through contact form.
Our company did spelling mistake and your company used this file for productivity.
All orders are made with perfection, however it is your responsibility to check and proof view the design prior to going into production. Run the design as a sample and have changes made to it if need be. Mig Digitizing will in no way be liable for any losses occurred due to errors in design that were not requested to be edited before production.

Refund and Cancellation Policy

At Migdigitizing, we are committed to delivering high-quality custom embroidery digitizing and personalized products. Because our services and products are custom-made, please review our refund and cancellation policy carefully before placing an order.

Order Cancellation

Orders may be canceled only if production has not yet begun. For embroidery digitizing orders, production typically begins shortly after your order and artwork are received. For custom patches, caps, and other personalized products, cancellation requests must be submitted before production starts. Once production has started, the order cannot be canceled.

Embroidery Digitizing Refund Policy

Embroidery digitizing is a custom digital service created specifically for your artwork. Due to the nature of digital products:
  • Refunds are not available once the digitized file has been delivered, emailed, or downloaded.
  • If you experience sewing or quality issues, you may submit an edit request.
  • Our digitizing team will review the design and make reasonable adjustments to ensure it runs properly on the intended embroidery machine, fabric, and size, provided the original order specifications have not changed.
  • Changes to the artwork, text, design, sizing, or any new customer requirements after delivery may be subject to additional charges.

Custom Products (Patches, Caps & Apparel)

All custom products are manufactured specifically for each customer and cannot be resold.
  • Orders are generally non-refundable once production has begun.
  • If your order arrives damaged, defective, or differs significantly from the approved artwork, please contact us within 7 days of delivery.
  • Please include clear photographs and a description of the issue.
  • After review, we may repair, remake, replace, or otherwise resolve the issue at our discretion.

Customer Responsibilities

  • Provide accurate artwork, text, colors, sizes, and production instructions.
  • Carefully review all proofs before approving production.
  • Ensure you have the legal right to use any logos, trademarks, or artwork submitted for customization.

Exceptions

Refunds may be considered only in the following circumstances:
  • Duplicate payments.
  • Orders that cannot be completed by Migdigitizing before production begins.
  • Billing errors caused by our payment processing systems.
Any approved refund will be returned to the original payment method whenever possible.

Need Assistance?

We are committed to resolving any genuine quality or production concerns as quickly as possible.